We will do everything possible to ensure that your item arrives in the same condition that it left the manufacturer. Any product damage or loss is the responsibility of the shipping company, not Wish Rock Relaxation. We will work with the supplier on your behalf to get your item fixed as soon as possible or a new item if necessary.
BEFORE you sign the shipping weigh bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for receipt of a damaged product removes the liability of the shipping company and Wish Rock. Once you accept your shipment as non-damaged, then the item is yours.