If you need customer service after you purchase your UltraComfort America Lift Chair, you can reach their US Customer Service at:
UltraComfort Corporate Headquarters:
401 Bridge St.
Old Forge, PA, 18518
1-866-793-5100
They are open M-F from 8 - 4pm EST.
If you need service on an UltraComfort Chair that you purchased from us, please respond to your "Updated Tracking" email with complete details of what the issue is so that we can report it immediately to UltraComfort so that they can send a tech or parts as necessary. Please also include pictures or videos that will help us to better understand the issue.