We want this to be one of the best purchases that you've ever made! If you don't completely love your item, we will work with you to get into the right chair OR you can simply return it within 30 days of the ship date. This applies to all of our manufacturers except for UltraComfort. They now no longer accept any form of return or SWAP out due to buyer's remorse. However, if your chair arrives damaged, they will replace it.
If you'd like to exchange your chair for another chair we carry, we would love to keep your business and will work to absorb all the fees to help you get into a better chair to meet your needs.
- Item must be repackaged in its original packaging, and must include all parts, hardware, controller and accessories. If you no longer have packaging, you will need to supply or pay for repackaging and likely a white glove pickup.
- Applies only to orders within the continental US. If we've shipped a chair to you in Hawaii, Alaska, Puerto Rico or abroad the shipping fees were likely $800-$1200 in one direction.
- UltraComfort does not accept any returns for change of heart. If you have an issue with your chair, they will work with you to repair or replace it.
- All sales are final on refurbished (Open Box, Refurb, Refurbished, Certified Pre Owned) chairs.
- Restocking fees are also typical in the industry. Specifically, several of our suppliers do charge them -- Human Touch and Cozzia (Svago, JP Medics, ErgoTec) are 15% while Synca (Johnson) is 20%.
We will work with you to absorb the shipping and restocking fees if you choose to switch to another chair with us. If you end up wanting to return your item, you will be responsible for the shipping in both directions and any applicable restocking fees.
NOTE: If you have chosen white glove delivery and then wish to return your chair, you will be responsible for all actual shipping fees incurred with your order. Because the boxes and packing materials are removed in a white glove delivery, you will also need a white glove pickup of your item which is often much more costly.
If you refuse repair or replacement of your item, you will be responsible for all shipping fees in both directions and any fees associated.