Once you place your order and hit the purchase button, you will immediately receive a confirmation e-mail with all of the details of your transaction and we will have pre-authorized your credit card for the purchase. We then automatically reach out to our suppliers to confirm that your item is in stock and ready to be picked / packed and shipped to you. :)
Since most of our items are quite heavy and ship via LTL (Less Than Truckload), it could take a day or two for your chair to be loaded onto a truck. Typically, your chair will be delivered within 7-10 days of your order.
Note: even with a tracking or PRO number, it could still take a couple of days for the system to update and show you where your order is.
If for some reason your item is on back-order or unavailable, we will void the pre-authorization on your credit card and send you an email with an estimated shipping date from our supplier and/or offer you other comparable options. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.